No one I routinely play with is a brand loyalist like myself - although most will have something Titleist going on. Between the local people I trust my game and fittings to and what the concierges have done for me and others for service after the sale, why would I use anything else? Glad they made you whole. Any retailer can sell equipment, but only expert professionals can sell you the equipment you need.

Had a similar experience and Titleist has all ways came through to ensure their customers are 100% satisfied