Regular Updates?

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By JSchmidt

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  • 28 Replies
  1. JSchmidt

    JSchmidt

    "Be assured that we will continue to provide you with updates" yet no updates in nearly a month?? You shut down at the beginning of the loyalty program and aren't providing any kind of updates or even order acknowledgments? I guess you are forcing me to try other manufacturers where I would not have even thought about that before. I get the situation but no updates/communication is unacceptable, you are taking loyal customers for granted.

  2. Don O

    Don O
    Madison, WI

    One local pro shop indicated the ordering period has been extended through May 17 from mid-April, and with an 8-10 week delivery. In normal years, I've only waited 3 weeks with a 4 week expectation. So Titleist must be hoping they will be able to open around mid-May. Who knows?

    Any date to ship would only be a guess. So long as Massachusetts is on stay at home, there is no one in the plants to pack and send ball orders. Same for clubs assembled in California. A ball plant for another vendor in Georgia didn't go into stay at home until the last 10 days. Club makers assembling clubs in Mexico were still shipping, although along with Corona beer, they may now be shut down as well.

    Once Titleist (and you) hear more about their plants allowed to have workers back on site in MA or CA, you will hear more at that time. My local golf courses are hoping they will open before June, but that is all speculation as well. My governor has to update us before 4/24 if/what an extension will be like. Still waiting.
  3. JScott77

    JScott77

    I understand the frustration. I placed a customer order right before the message on the site. The company i ordered from charged my card the full amount with not further word. I don't want to cancel unless i knew that the plants that make clubs will be closed for the season. I could use the $1200 for something else.

    I also put in a ball order but that is second focus for me.

    Again, i get this crazy time we are living in and i get that this is "just golf" but I would love to get an update.

  4. Dale V

    Dale V
    Surprise AZ

    JScott77 said:

    I understand the frustration. I placed a customer order right before the message on the site. The company i ordered from charged my card the full amount with not further word. I don't want to cancel unless i knew that the plants that make clubs will be closed for the season. I could use the $1200 for something else.

    I also put in a ball order but that is second focus for me.

    Again, i get this crazy time we are living in and i get that this is "just golf" but I would love to get an update.

    What company did you order from? I would think direct orders from the Titleist website would get feedback but all orders going through secondary distributors are addressed back and forth from that distributor. The company you used that charged you may not have even placed the order yet if they also are closed.
  5. JScott77

    JScott77

    JScott77 said:

    I understand the frustration. I placed a customer order right before the message on the site. The company i ordered from charged my card the full amount with not further word. I don't want to cancel unless i knew that the plants that make clubs will be closed for the season. I could use the $1200 for something else.

    I also put in a ball order but that is second focus for me.

    Again, i get this crazy time we are living in and i get that this is "just golf" but I would love to get an update.

    GOLFIO.com

    They have a custom section.
  6. Dale V

    Dale V
    Surprise AZ

    My point exactly. This company is a second-tier vendor. They may have not even placed your order with Titleist yet, given the pandemic closures. Once you use a second-tier, Titleist must direct enquiries through that company to match up order numbers.
  7. Bomber3

    Bomber3
    Lake St Louis, MO

    Military
    Titleist is NOT taking loyal customers for granted, they are protecting their valued employees. Once they are able to open their plants and have employees return to work you'll eventually get your updates/communication and your golfballs or whatever it is that you have on order. In the mean time relax.
  8. Eric H

    Eric H
    Ridgway, PA

    What do you want them to update you on ? Non essential business is shutdown in this country until a minimum of May 1. I understand you want your golf balls and that but there isn't anything to update. Ppl can't work until they are permitted to and its safe to do so.
  9. John B

    John B
    Kenmore, NY

    I bought the 3 for 4 loyalty special from golfballs.com and received mine today. BUT the personalization quality was not what I am used to from Titleist and the balls were from ball plant #4 in Thailand, not #3 in the USA.
  10. TT Member

    TT Member
    Hertfordshire, UK

    You got a comparison pic of the quality of these inferior balls from the Thailand plant compared to the USA plant ones?
  11. Mike D., Titleist Staff

    Mike D., Titleist Staff
    Ashland, MA

    Team Titleist Staff
    Hi Lefty,

    Thanks for the post. I just wanted to jump in here and help provide some clarification. Here is a separate thread John started on this topic and as you can see, he is referring to the customization he received from an outside vendor.

    www.titleist.com/.../usa-3-vs-thailand-4

    I also wanted to assure you that our exacting and stringent quality standards are upheld across all of our facilities. In addition, all of our ball plants are Titleist owned and operated facilities staffed by Titleist associates. This commitment to quality and consistency is at the core of our beliefs.

    Thanks again,
    Mike
  12. Dale V

    Dale V
    Surprise AZ

    John B said:

    I bought the 3 for 4 loyalty special from golfballs.com and received mine today. BUT the personalization quality was not what I am used to from Titleist and the balls were from ball plant #4 in Thailand, not #3 in the USA.

    Golfballs.com does their own personalization from their reserve stock. That's why they offer different things than Titleist like the AlignXL and novelty pictures. It has nothing to do with the Titleist quality. It's like buying a car and getting bad tenting added by the dealership. Don't blame the car manufacturer for aftermarket add-ons.
  13. JScott77

    JScott77

    I get where you all are coming from. I get it that golf is way way down the totem pole. I get it thousands of people have died or are sick.

    Frankly, i don't really care about the ball order.

    What i do care about is that i placed a custom order and got charged the full amount which is well over $1000.

    I would love to know if they know, guess, estimate, etc. if/when the plants could be open. If they come out and say it will be months until we are back to "normal", I would happily cancel my order and get my money back. I just can't believe they take the money without any update on when/if i get my purchase.

    I don't think that is terribly unreasonable. Or at least not get charged until the order gets started.

    No offensive intended.

    Be safe
  14. Bomber3

    Bomber3
    Lake St Louis, MO

    Military
    I fully understand. I placed an order (not golf related) that is near yours in dollar value. I purchased through a brick & motar store which temporarily closed two weeks ago with no notification. Like you, I have no idea when the store will reopen and when I will get my order. It is extremely frustrating, but there is nothing I can do and I know that my order will eventually arrive. In the mean time stay positive and focus on all the other important things going on in our lives.
  15. TT Member

    TT Member
    Hertfordshire, UK

    JScott, I completely understand your point of view as I am in the same situation too..

    Despite all that's going on, Titleist still have staff working from home and in their offices - this is what I have been told when I called their UK head office. If you have made an order and they have your money, the least they could do is to inform you of the current status as a matter of courtesy. This is the same for any company, not just Titleist.


  16. JScott77

    JScott77

    Lefty--100% agree. Not asking for someone to endanger themselves or others and make my clubs (that is insane). Simply asking for an update on the status of the company. To the Original Posters point, the Titleist.com site has a link to COVID-19 updates and says the following including "be assured we will continue to provide you with updates". Not to be a pain but there have been no updates. OK, I have beat this to death. I'm done.

    ACUSHNET COMPANY COVID-19 UPDATE:
    AS OF MARCH 24, 2020

    We hope that you and your loved ones are safe during these uncertain and trying times. As the COVID-19 pandemic continues to develop, our absolute top priority is to ensure the health and well-being of our associates and their families, our many partners, and all of the communities in which we live and work.

    Given the recent Massachusetts and California government advisories, we have temporarily suspended operations, which means that custom orders will experience delays. We are committed to resuming operations as soon as it is safe for our associates and local communities to do so. Thank you for your understanding and patience. Be assured that we will continue to provide you with updates.

    The Acushnet Golf Division was founded in 1932 and has a long history of persevering through challenging times. We will draw on this experience and resolve in the weeks and months ahead, and we offer you the full support of the Titleist, FootJoy and KJUS teams as – together – we will overcome this unprecedented situation.

    Sincerely,



    David Maher
    President and CEO
    Acushnet Company
  17. Mike D., Titleist Staff

    Mike D., Titleist Staff
    Ashland, MA

    Team Titleist Staff

    Hey everyone,

    Thanks for the posts, questions and comments around any updates with orders. We appreciate all of the candid feedback as it's important for us to know if we're not exactly hitting the mark in an area.

    In terms of an update on golf ball orders made via Titleist.com, here is what was recently shared on our site:

    Given the recent Massachusetts government advisory regarding COVID-19, we have, unfortunately, had to temporarily suspend operations at our golf ball facilities. As such, all golf ball orders will now be delayed until further notice.

    Please note that golf balls without personalization will ship sooner than custom golf balls; however, we cannot estimate when those shipments will begin to restart until there is updated guidance from the Massachusetts government.

    Once we have more information and can provide an estimated date as to when operations will resume, we will immediately update Titleist.com as well as communicate new order ship dates. Thank you for your understanding and patience.

    I know this doesn't provide a clear timeline but we will update the site (www.titleist.com/loyalty-rewarded) as soon as more information is available.

    If you placed an order with one of our accounts, you may want to reach out them directly for any updates with your specific order.

    I hope this helps provide a little update.

    Thanks,
    Mike

  18. David ARK

    David ARK
    Long Beach, NY

    Hey Mike,

    Just wondering if the factory is back to doing embroidery work on bags yet? Been waiting on a bag with the Team Titleist logo since early March. Thanks!!!
  19. Allan

    Allan
    California

    Team Titleist Staff

    In addition to Mike's note, please trust that we’ll continue to do our best to add updates when we can moving forward. To that end,  the team also asked that I share the following update to the above note: 

    In the meantime, if you would like to revise or cancel an existing golf ball order you placed on Titleist.com, you may contact our Customer Service team at (800) 333-4200 Monday-Friday 8:00AM - 5:00PM EST.

  20. JScott77

    JScott77

    Thanks Allan and Mike. Just chomping at the bit to get out there again. My timing for ordering irons was terrible. The day the new T100s were able to be ordered, i ordered them. Unfortunately, the plant shut down.

    I am NOT cancelling any order.

    Be Safe!

    JSCOTT
  21. Bob F

    Bob F
    FL

    Does anybody know when balls will be shipped. I’ve had an order in since March 20 and haven't received balls or even a potential Shipping date

  22. WWilson

    WWilson

    I agree. What is going on? Why the lack of communication? It’s only good marketing to keep your customers updated
  23. jgun71

    jgun71
    Mattawan, MI

    There is a new Covid update posted on the Titleist home page. Sounds like Mass is open for non custom products... customized orders are lagging behind.
  24. BHutto

    BHutto

    jason g,


    Are you talking about the link on the Titleist.com home page to this update?

    www.titleist.com/covid-19-update

    That's dated March 24, 2020 and has not changed in nearly two months.
  25. jgun71

    jgun71
    Mattawan, MI

    It’s in the banner of “Shop My Titleist” available on the drop down menu.

    www.titleist.com/.../shipping-and-returns
  26. JScott77

    JScott77

    It's updated as of May 20th.
  27. RST

    RST

    Agreed that updates would be nice if they are available. I am awaiting a bag (non-custom) and balls (custom). I can wait on the balls, but would like to get the bag soon since it's been on order for a while.
  28. George W

    George W

    Military
    Titleist sent a note to our country club that we needed to change our orders to non personalized golf balls and we would get them in a few weeks, otherwise they did not know when we would get them.
  29. JAMES S

    JAMES S
    SUMMIT, NJ

    i ordered 4 doz. AVx BALLS back in april...when can i expect delivery

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